• Store regulations

Terms of service
      1. The entrepreneur running the online store available at the internet address whyte.pl is:

      J.R Motor Services G.B. Ltd. with its registered office in Sopot at Al. Niepodległości 659.

      Entered by the District Court for Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under the number: KRS 0000186312, NIP 585-000-19-45 and REGON 190061669 (hereinafter: the Seller).

      1. The online store sells goods via the website available at whyte.pl.
      2. These Regulations define: the procedure for placing orders and concluding sales contracts, changes and time of order fulfillment, the right to withdraw from the sales contract, methods of payment, prices and terms of delivery of goods, other rights and obligations of the parties to the sales contract, the procedure for submitting complaints, data protection rules personal data, rules of registration in the store, technical conditions, final provisions.
      3. The Customer may contact the Seller via the following methods: via e-mail to the following address: sales@whyte.pl, by phone: 697 993 350, in person at our company's headquarters.
      4. The bank account number and bank name are: BNP PARIBAS BANK POLSKA S.A. O/GDYNIA 73 1750 1022 0000 0000 0103 3627
      1. A customer who decides to purchase a product offered in the store places an order by completing the form on the store's website. Orders are accepted via the Internet. During the ordering process, the Customer accepts the content of these regulations.
      2. Orders can be placed 24 hours a day throughout the year.
      3. The fact of placing an order by the Customer will be signaled automatically by the Store's system to the e-mail address provided during registration.
      4. In case of doubts regarding the content of the received order, the store reserves the right to additionally confirm the content of the order by phone. If doubts are not clarified, the Store reserves the right to refuse to execute such an order, subject to § 6 sec.4. 5. The goods may be collected by the Customer at the Seller's registered office or at the address indicated by the ordering party.
      5. The customer can pay for the ordered goods:
        a/ by cash or payment card - payable at the Seller's registered office,
        b/ by bank transfer to the Seller's account or via the Sky-pay platform,
        c/ "cash on delivery" - upon receipt of the shipment containing the ordered goods.
      6. If you choose the "cash on delivery" payment method, the amount should be transferred to the courier upon receipt of the shipment.
      7. If you choose the cash payment method, the goods will be released immediately after paying the amount corresponding to the price of the product.
      8. Order fulfillment time: 14 working days. This period does not include the time of delivery of the goods via courier or Poczta Polska.
      9. If the delivery time is extended, the customer will be notified by phone or e-mail.
      10. In the case of unavailability of a given product in the Store, the Customer is not able to purchase such product. It is possible to set a notification to an e-mail address when the product is available for sale.
      11. The ordered goods are sent via Poczta Polska or a courier company according to the Customer's choice. The customer makes a choice when placing an order.
      12. The Store notifies the Customer about the shipment by e-mail sent to the address provided during registration.
      13. A sales document is always attached to the delivered shipment, subject to § 6 section 6.
      14. Before collecting the shipment, its contents should be checked in the presence of the courier for completeness and integrity of the packaging. In the event of non-compliance of the delivered shipment with the order placed or damage to the packaging, the Customer should note this fact on the consignment note of the courier company, draw up a damage report with the courier and immediately notify the seller by e-mail to sales@whyte.pl
      15. Acceptance of the shipment by the Customer, confirmed by his signature without comments on the consignment note, will be treated as confirmation of its compliance with the order, subject to § 6 section 8.
      16. Unjustified refusal to accept the shipment is treated as a violation of these regulations and does not give rise to any claims on the part of the Customer.


      1. The buyer may make changes to the order until the receipt or invoice is issued by the Online Store. Making changes is possible by telephone contact with the Customer Service department or by sending an e-mail to sales@whyte.pl
      2. Information about the availability of goods is displayed next to product. The order processing time is the time that elapses from the moment of accepting the order for execution until the goods specified in the order are sent to the buyer. An order for goods with different delivery times is sent after completing the whole, i.e. after the longest of the given.
      3. All delivery times are counted in working days.
      4. The Seller shall deliver the object of sale to the Buyer immediately, not later than within 30 days from the date of conclusion of the contract.
      1. Pursuant to the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827), the Buyer who is a Consumer has the right to withdraw from the contract of sale without giving reasons, within 14 calendar days from the date of delivery of the goods. Sending the declaration before the deadline is sufficient to meet the deadline.
      2. Withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form and sent by any remote communication channel, e.g.: by e-mail, to the address sales@whyte.pl, in writing, to the address JR MOTOR SERVICE GB ul.T Wendy 15, 81-351 Gdynia - Formulary of withdrawal from the contract.
      3. The statement of withdrawal should include, in particular: the sales document, order number, date of its submission, date of receipt of goods, indication of the form of reimbursement of the amount paid. A specimen statement in the form of a complaint/return form has been placed on the website of the online store - Warranties and Returns.
      4. If the declaration of withdrawal is made electronically, the Seller shall immediately send to the Consumer an acknowledgement of receipt of the declaration of will to withdraw from the sales contract, to the e-mail address indicated by the Consumer.
      5. The Consumer shall have the right to withdraw from the contract without incurring any costs, except for: additional costs incurred by the Consumer in connection with the choice of a method of delivery of the goods other than the cheapest, ordinary method of delivery offered by the Seller, direct costs of returning the goods (costs of shipping the goods), costs of returning the items, if due to their nature the items cannot be returned by post in the ordinary manner.
      6. The right of withdrawal from a distance sales contract referred to in § 1 shall not apply to contracts: for the provision of services where the trader has supplied the service in full with the express consent of the consumer, who has been informed before the provision of the service by the trader that after the trader has supplied the service, he will lose his right of withdrawal; where the price or remuneration depends on fluctuations in the financial market over which the trader has no control, which may occur before the end of the period for withdrawal; where the subject of the supply is a non-refabricated item, produced to the consumer's specifications or intended to meet his personalised needs; where the object of the performance is a perishable item or an item with a short shelf life; where the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery; where the object of the performance is an item which is, by its nature, inseparably mixed with other items after delivery; where the subject of the performance is alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market which cannot be controlled by the trader; where the subject of the performance is a sound or visual recording or computer software supplied in a sealed package if the package has been opened after delivery; for the supply of newspapers, periodicals or magazines, except for a subscription contract; concluded by public auction; for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural services, if the contract specifies the date or period of the service provision; for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
      7. If the Consumer exercises the right of withdrawal, the Consumer is obliged to return the goods to the Seller immediately, i.e. no later than within 14 days to the address of the Store. The Consumer may also return the goods by handing them over to a person authorised by the Seller for collection, while observing the aforementioned deadlines. In order to meet the deadline it is sufficient to return the goods before its expiry.
      8. The consumer shall bear the direct costs of returning the goods (postage costs) with a view to choosing such a way that the goods reach the Seller in an undamaged condition.
      9. The consumer shall be liable for any diminution in the value of the goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
      10. The Seller shall, no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, refund to the Consumer all payments made by the Consumer, including the costs of delivering the thing, subject to § 5 and § 8. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
      11. If the Seller has not offered to collect the item from the Consumer himself, the Seller may withhold the reimbursement of the payment received from the Consumer until he receives the item back or the Consumer provides proof of its return, depending on which event occurs first.
      12. Consumer until he has received the item back or the Consumer has provided evidence of its return, whichever event occurs first.
      13. The Seller does not accept parcels sent back cash on delivery.
      1. The Buyer may choose the following methods of payment: on delivery: personal collection at the point - the amount for the order is paid in cash or by card at the time of collecting the order in one of our branches:

       - Gdynia, ul. T Wendy 15, 81-351

       - by bank transfer within 14 days of concluding the contract

       - payment in the form of any bank transfer.

      1. The offer of the online store is not identical to the offer of the stationary store: prices of products and services may differ.
      1. The ordered goods are delivered to the buyer in a way chosen by the buyer: by courier or priority mail. It is also possible to collect the goods in person at the Personal Collection Point, i.e. at 15 T Wendy Street, 81-351 Gdynia between 9:00 and 17:00.
      2. Parcels sent by the Online Store are carefully packed.
      3. In the event of damage or destruction of the parcel during transport, in order to facilitate efficient satisfaction of the Buyer and to cover the related damages, a damage protocol should be drawn up in the presence of an employee of the Polish Post Office or a courier, including the date and time of delivery of the parcel, names and surnames of the persons checking the content of the parcel, its content and condition in which it arrived. This protocol should be sent, without undue delay, to the Online Store.
      4. The buyer should pay due attention to the condition of the consignment upon receipt, in particular whether the consignment has been damaged or destroyed.
      5. Current shipping prices:

      Goods are sent via: courier company FedEx, Poczta Polska and InPost.

      All bikes are shipped by DHL courier company and the cost of shipping is: 
      Analog Bike shipment (Advance payment) 120 PLN
      Electric Bike shipment (Advance payment) 200 PLN 

      The cost of shipping by FedEx courier company is:

      • Advance payment 20 PLN
      • Cash on delivery 25 PLN

      The cost of shipping by InPost is:

      • Advance payment 21 PLN
      • Cash on delivery 24 PLN

      The cost of shipping by InPost courier is:

      • Advance payment 25 PLN
      • Postage 31 PLN
      1. The method of shipment and its costs do not apply to a buyer having a registered office or place of residence outside the territory of the Republic of Poland. Shipment outside the territory of the Republic of Poland is subject to individual valuation by e-mail or telephone contact with the customer.


      1. Proof of purchase (invoice or receipt) and the manufacturer's or distributor's guarantee card - if the manufacturer or distributor provides a guarantee - shall be enclosed with the purchased goods. The warranty card without the proof of purchase is not valid. If it is lost or destroyed, the buyer should contact the Online Store immediately to obtain a replacement proof of purchase.
      2. Goods in the "Promotions" section of the Online Store's website are limited in quantity. Orders containing such products are fulfilled in the order in which confirmed orders for these goods are received, until stocks are exhausted.
      3. The Online Store sells bicycles, sent to buyers in the following condition: the bicycle is disassembled and all its elements are placed in a collective carton.
      4. If you purchase a bicycle in the condition referred to in point 3, the buyer is obliged to assemble it on his own, according to the instructions provided with the bike by the Online Store. It is recommended to perform or check the correctness of assembly by a professional bicycle service.


      1. The Seller is obliged to deliver the goods in a defect-free condition.
      2. The Customer has the right to make a complaint. The complaint should be submitted in writing or using the appropriate functionality of the Internet Store's website to the address specified in Section IV, item 2.
      3. If the complaint concerns faulty goods, the advertised goods shall be sent from the complainant by a courier or Poczta Polska at the complainant's expense.
      4. The Internet Store does not accept parcels sent back cash on delivery.
      5. The complaint submitted should include a completed complaint/return form.
      6. Complying with the above requirement is not a condition for considering the complaint, however, it will enable more efficient processing of the complaint.

      Complained goods should be sent in packaging that allows safe transport to a specialist service. It is permissible to use alternative packaging, but this must ensure adequate protection during transport.

      1. The goods in question must be in full, original condition.
      2. A description of the damage should be enclosed with the goods under complaint, stating when (in which situation) the damage occurred; this description should be as detailed as possible. This description can and should also be made when filing a complaint using the relevant functionality of the Internet Store website.
      3. If the buyer does not expressly specify in writing that he is exercising his rights under the warranty, it means that the buyer is exercising his rights under the guarantee provided by the manufacturer or distributor.
      4. The online store shall inform the buyer whether the complaint has been accepted or rejected within 14 days from the receipt of the complaint package.

      a/ This time may be extended and in such a situation, the Customer will be informed by e-mail.

      1. The complained goods shall be sent back to the customer within 7 days after the complaint has been considered.
      1. Buyer - a natural person, at the time of placing the order, consents to the processing of his personal data by the Online Store, in accordance with applicable regulations, in particular with the Personal Data Protection Act and the Act on the provision of electronic services. The administrator of personal data of Buyers covered by the registration form (order) or natural persons acting on behalf of Buyers is the Seller. The Buyer may, when placing the order, additionally consent to the processing of personal data for marketing purposes and to receiving commercial information to the e-mail address or telephone number provided, in accordance with the Act on the provision of electronic services and the Telecommunications Law. These consents may be withdrawn at any time.
      2. The personal data provided are processed by the Online Store only for the purpose of proper performance of the sales contract, including issuing a bill or invoice, settlement of the order as well as archiving and possible complaints.
      3. The Seller ensures the implementation of the rights under the Personal Data Protection Act, in particular the buyer has the right to inspect their personal data and the right to change, correct and request their removal. The exercise of the right to request a change, correction or removal of data from the Online Store system is made on the basis of sending an appropriate request to the seller by e-mail, including the name and surname of the buyer. Registered buyers can make changes and correct personal data through the Customer Account.
      1. Registration is free of charge and voluntary. After registration, an individual Customer Account is created.
      2. The Customer Account is a place available to registered buyers after entering an e-mail address and a password, enabling them, among other things, to order goods, track the status of the order, change and correct personal data, etc.
      3. In order to register, the buyer should fill in the registration form. To register, it is necessary to provide an active e-mail address, a login and to set a password.
      4. During registration, it is also possible to provide shipping details. In the event that the form is filled out by a Consumer, these are: First and last name Address of residence (street, building number, apartment number, postal code, city, province, country). Telephone number
      5. If the registration form is filled in by an entrepreneur, the following must be provided for the shipment of the ordered goods: Company name Tax identification number Registered office address (street, building number, premises number, postal code, city, province, country) Contact person's name Telephone number
      6. The buyer may terminate the contract for the provision of electronic services at any time.
      7. The Seller may terminate the contract for electronic provision of services if the Buyer has not been active in the Online Shop, in particular has not placed an order or logged into the Customer's Account within 2 years since the last activity.
      8. Termination of the contract by either of the parties, as well as its termination by mutual consent is tantamount to blocking the Buyer's access to the Customer Account and its deletion.
      9. The Seller may terminate the contract for the provision of electronic services if:
      •  - the purpose of registration or the way of using the services is obviously contrary   -  to the principles and purpose of the operation of the Online Shop,
      •  - the buyer's activity is contrary to the current moral norms, incites to violence or committing a crime, and if it violates the rights of third parties,
      •  - received an official notice of the unlawful nature of the data provided or activities related to them
      •  - he/she has obtained reliable information on the unlawful nature of the data provided or related activities and has previously notified the Buyer of his/her intention to prevent access to the User Account
      the Buyer grossly or persistently violates the provisions of the Regulations,
      1. A notice of termination of the agreement for electronic provision of services by the Seller shall be sent to the e-mail address provided in the Customer Account. The termination of the agreement for electronic provision of services results in permanent deletion of the Customer Account. A notice of termination of an agreement for electronic provision of services made by the buyer can be submitted by sending its content to the e-mail address provided for contact in a separate tab of the Store's website or by deleting the Customer Account.
      2. If the termination is on the part of the seller, re-registration is possible after obtaining the seller's consent.
      3. Termination or termination of a contract for the provision of services by electronic means by mutual agreement of the parties does not affect the performance of already concluded sales contracts, unless the parties agree otherwise.
      4. The termination period in the cases indicated in paragraphs 7 and 9 is 14 days.
      1. The regulations enter into force on 12.10.2021.
      2. All orders placed shall be carried out with the Rules and Regulations currently in force.
      3. The Rules and Regulations and sales contracts are governed by Polish law.
      4. A contract of sale shall be concluded in the Polish language.
      5. The Seller has not undertaken to apply the Code of Good Practices as referred to in Article 2(5) of the Act of 23 August 2007. on counteracting unfair market practices.
      6. The Seller does not provide services in relation to which the minimum duration of the obligation can be determined in accordance with Article 12(1)(17) of the Act of 30 May 2014 on consumer rights.
      7. In the sale of goods in the Shop, the functionality of digital content and the interoperability-relevant digital content with hardware and software do not occur.
      8. All names and trademarks used in the text and on the Shop website are registered marks for their respective owners and are used for identification purposes only. The buyer is in no way entitled to use these marks.
      9. The Seller declares that in providing the services described in these Terms and Conditions, the Buyer is prohibited from providing content of an unlawful nature. By accepting the content of the Terms and Conditions, the Buyer hereby declares that he shall not violate the aforementioned prohibition.
      10. Disputes arising from these Terms and Conditions or sales agreements shall be resolved by the competent common court. The Customer may also make use of out-of-court ways of dealing with complaints (mediation, arbitration court) and pursuing claims. Notwithstanding the above, a Customer who is a Consumer may seek assistance from a municipal (district) consumer ombudsman. All necessary information in this respect can be obtained from the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl.
      11. These Terms and Conditions are made available to buyers free of charge via www.jrmotors.pl in a form that allows them to be downloaded, saved and printed.